Digital technologies and the museum experience: hand-held guides and other media by Loïc Tallon and Kevin Walker.
"Ask a visitor about his or her expectations for a museum visit and you find that whether visiting as part of a family, an all-adult group, or alone, she or he agrees on a few aspects:
- The best museum is the one that presents a variety of interesting materials and experiences that appeal to different age groups, educational levels, personal interests, and technical levels.
- Whether visiting as a group or alone, visitors expect to be mentally, and perhaps physically, engaged in some way by what they see and do; in other words they expect to be able to personally connect in some way with the objects, ideas, and experiences provided.
- People visiting in groups, either families with children or all-adult groups, expect to enjoy a shared experience, as the members of the group with their varying interests and backgrounds collaborate and converse together ".
Chapter 2 Enhancing visitors interaction and learning with mobile technology by John H. Falk and Lynn D. Dierking
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